RETURNS & REFUNDS Policy

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1. Eligibility for Returns & Exchanges

You may request a return or exchange only if the product has any of the following issues:

• Defective, damaged, or physically altered

• In–transit damage, missing items or accessories

• Packaging seal broken (for branded items)

• Product significantly different from what was listed on Aviomart

Not eligible for return/exchange:

• “No longer needed” purchases

• Items damaged due to customer misuse or mishandling

• Made-to-order or custom items (unless defective)

• Furniture (e.g., office chairs)—unless parts are missing or broken; replacements will be sent at no extra cost.

 

2. How to Request a Return or Exchange

• Initiate a request within 48 hours of receiving your product.

• Provide:

  • A video of the unboxing (especially if the package is empty or incorrect)

  • 7–8 clear photos showing:

    • The product (complete)

    • Packaging (inner and outer)

    • Shipping labels and relevant documentation

 

3. Condition of Items for Return

All returned products must be in brand-new, unused condition with:

• All original packaging

• Tags, labels, freebies, warranty/guarantee cards

• Accessories (e.g., straps, keys, locks), literature, and manuals intact

• Non-returnable products: A product marked as non-returnable on the product page, or belonging to the following categories, cannot be returned:

  • Automotive lubricants, greases, oils, polishes

  • Medical or lab supplies

  • Adhesives, sealants, paints, coatings, hazardous materials

  • Cleaning sprays and floor polishers

  • Electrical, lighting, and large electronic appliances

  • Calibration equipment (please contact manufacturer/supplier directly)

  • Combo or set items cannot be returned partially—entire combo must be returned together.

 

4. Processing Returns & Refunds

• Once the return is approved, we aim to process your refund within 7 working days from your request.

• Return options may include:

  • Replacement

  • Full refund

  • Exchange—depending on product availability and condition

 

5. Refund Process & Timeline

• Prepaid Orders: Refunds are processed via the original payment method (bank/UPI/online wallet) within 7–10 working days.

• Cash on Delivery (COD): Refunds via NEFT/RTGS or cheque—please provide your bank details; expect credits within 7–10 working days of processing.

Note: Aviomart covers all return shipping costs—no deductions from your refund unless otherwise specified.

 

6. When Refunds May Be Denied

• Requests made beyond the 48-hour window

• Missing original tags, packaging, accessories, or freebies

• Items damaged due to customer use or tampering

• Partial returns from combo/set items

 

7. If Your Refund Is Delayed

• If you have received confirmation from us regarding your refund and it hasn't been reflected in your account, it’s likely in transit. Still, feel free to reach out—we’ll assist you in tracking the status.

 

Contact for Returns & Refunds

For any queries, return, or refund requests, please contact:

AVIATIONGEEKS PVT LTD
A-117/118, Palam Extension,
Delhi 110077, India

📧 Email: sales@aviationgeeks.aero
📞 Mobile: +91-97111 88012